We don't yet have a way for users to delete business accounts on Skylight themselves, but we're working on this so that it's a secure and safe process.
In the meantime, please follow the following steps to make sure your account gets cleared out of the system if you wish to close it.
Do you really need to delete your account?
In the past, some of our customers have found that they didn't find what they were looking for in Skylight and decided to go with another service. And after a while, they realized that we either did offered them what they were looking for, or the system they thought did what it said on the tin was not what it turned out to be.
That is why we recommend that you only take this step when you are certain that this move is permanent.
Mark your account for Deletion
We can clear your account and its data from our system, this involves the following steps:
Cancel Any Payment Profiles - IMPORTANT
Here you should Cancel any payment plans. If you fail to do this, your account will be charged your monthly subscription fee by our system automatically on the next renewal date.
Delete all Data yourself
This step should be performed by users with owners or administrators group permission. This involves going to all the section of your account in a sequential way to delete all the various bits of information from the system.
Go through each section in the following order.
- Files: https://secure.skylightit.com/uploads
- Invoices, Quotes, PO's: https://secure.skylightit.com/invoices, https://secure.skylightit.com/quotes & https://secure.skylightit.com/purchase_orders
- Projects: https://secure.skylightit.com/projects
- Time Blocks: https://secure.skylightit.com/time_blocks
- Fixed Price Items: https://secure.skylightit.com/fixed_price_items/explorer
- Tasks: https://secure.skylightit.com/tasks/all
- Resources: https://secure.skylightit.com/resources
- Contacts: https://secure.skylightit.com/contacts
On all the above links you will be presented with the list of all the data, within each section do the following.
Go to the bottom right corner of the list page and select 200 or 500 (slow) buttons and then click on select all option on the top left corner of the list. This means you now have all the records selected on the list.
Now select action menu, which looks like an inverted pyramid '\/' and click on 'Delete selected'.
Repeat the above process for all the pages 1 to 8 to make sure all your data has been deleted.
IMPORTANT NOTE: Once your data is deleted it can not be recovered at all. So make sure you definitely want us to delete your business before taking these steps.
Unsubscribe from our newsletter and email shots
We periodically send out system notifications about upgrades, new features and newsletters. We recommend that you open these and at the bottom part of them you will find the 'Unsubscribe' link. Please click this link and you will not hear from us anymore.
What happens next
We will delete what's left of your data on our system as you have marked your account for deletion by changing your account name to 'DELETE'.